State Bureaucracy Affects Patient Care; Hinders Practice of Nursing in New Jersey

 In News

Patients and nurses in New Jersey could be adversely affected by the resignation of Dorothy Carolina, PhD, RN from the position of executive director of the New Jersey Board of Nursing (NJBON).

Dr. Carolina resigned just 13 months after being named to the position. Why is this disturbing? People move on all the time.

Benjamin Evans, New Jersey State Nurses Association president.

The NJBON is the watchdog protecting patients by overseeing all the nurses of New Jersey. It issues all nursing licenses, deals with complaints and has disciplinary power, which is essential to protect patients and ensuring the best care. It is overseen by state’s Division of Consumer Affairs.

NJBON oversees the practice of the state’s 143,500 registered nurses, advanced practice nurses (APN) and licensed practical nurses; it oversees 80,000 certified home health aides. It also supervises all educational programs for the above professionals and paraprofessionals. In addition, each month the NJBON acts on approximately 250 disciplinary cases-situations that are investigated, analyzed by board staff and reviewed by the volunteer board members prior to action.  That’s an incredible workload.

I believe Dr. Carolina resigned her position for several reasons including the following:

  • Tensions with her non-nursing superiors in the State Division of Consumer Affairs with regards to setting NJBON work priorities, work flow and routine operational matters.
  • Overtime denial from outside the NJBON.
  • Frozen vacant NJBON staff positions, hampering the work output; the Position of Deputy Executive Director has remained unfilled for over 12 months.
  • Limited or non-existent budgetary control by the NJBON Executive Director
  • The volunteer Board of 13 appointees by the Governor’s Office has only 7 positions filled and assuring a quorum at monthly meetings has been an ongoing concern, hampering important committee functions.

As not only a faculty member in a leading nursing program at a university, but as an active APN with my own practice, I continually hear of delays and misinformation that is provided by an outsourced call center NJBON has contracted because they don’t have the staff to answer all the calls they receive.

To give you an idea of the workload of the NJBON, as of July 21, 2017, there are currently 4,116 nursing candidates backlogged awaiting board action on licensure or certification; 2,838 new graduates or graduate nurses from foreign countries and 1,278 licensees from other states seeking employment. Many of these applicants have been waiting for months, some with job offers pending a New Jersey nursing license.

The longer it takes these new nurses and nurses looking to practice in New Jersey to take the licensure exam, the higher the rate of failure due to lack of practice in the time span from graduation or last practice.

This backlog—because of lack of resources and cooperation—becomes an issue of access to care for patients and restriction of trade for nurses. Nursing is a profession vital in the delivery of health care. Nurses serve in hospitals, clinics, schools, universities, research facilities subacute and long-term care facilities and in agencies serving individuals with disabilities as well as in public health centers. Nurses care for individuals from pre-natal through death. Nurses are caring for patients 24/7-365 days a year.

As the non-union professional association representing the nurses of New Jersey to protect the practice of nursing and patients, the New Jersey State Nurses Association (NJSNA) finds this level of bureaucratic interference appalling. It directly impacts the health care delivery to the state’s nearly 9 million citizens.

Last year revenues from the NJBON were more than $13 million from license fees and other fees.  That is certainly enough to do the work of the NJBON. However, all this revenue has been transferred to the state’s general fund, leaving the NJBON underfunded and unable to properly function.

This is now at crisis level.

When bureaucrats can manipulate the staff operations and funnel the money away from the NJBON thereby driving an ethical Executive Director to resign, there is something wrong. This isn’t about “special interest” pleading. It is the responsibility of the NJBON to protect the people of New Jersey. This is about ensuring a vital nursing workforce to safely serve the citizens of New Jersey.

Watch the full video of a press conference at the Statehouse about the issue on our Facebook page.

Benjamin Evans, DD, DNP, RN, APN, president, New Jersey State Nurses Association


NJSNA, which was established in 1901, is a constituent member of the American Nurses Association.  The New Jersey State Nurses Association (NJSNA) represents the interests of 125,000 registered nurses and advanced practice nurses as an advocate for the nursing profession. NJSNA’s lobbying arm continues to protect the nursing profession through legislative victories. Its nonprofit foundation, Institute for Nursing, helps nurses further their careers by providing continuing education, scholarships and research grants in addition to invaluable networking opportunities. For more information, nurses can visit or contact NJSNA at or (609) 883-5335.


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Showing 12 comments
  • Diane Mcvey

    That is appalling that fees from nurses registration is being used for the general fund.For what? Certainly not to lower outrageous taxes in the state or fix our terrible roads that are always being worked on but never completed?
    I would place the blame directly on the political machine in this stated including Sweeney and the dominant political party in this state who never saw a tax they didn’t like.Yes, the Democrats in this state.

  • Virginia Fitzsimons

    Please fund the Board of Nursing sufficiently so that the safety of patient care can be assured to all patients in our care.

  • Mary Chen

    There is a lot wrong with the Nursing Profession. Great nurses are being driven out by droves!!! I myself no longer even want to be a nurse. Google TCNJ Section 1983 Professor bullying student case, and you’ll understand why.

    We need to change this!!! ❤️!!

  • Louise George

    So what do you want us to do? who do we call visit &/or broadcast our concerns?

    • judy

      Thanks for reading and asking! Visit our Facebook page and watch the video of the full press conference and share among your network. Get involved with NJSNA as an active member and help us voice your concerns, we look forward to working with you. The more voices we have, the stronger we are.

  • Tom Simms

    Over the several decades in which I have been a Registered Nurse, I have found the NJ Board of Nursing to be administratively cumbersome and inept at multiple levels. The loss of Dr. Carolina shouldn’t be evidence of the first realization of these flaws.

  • Janice M. Smith

    Bureaucracy at it’s best. 🙁

  • Folasade

    Thank you Ms Carolina Dorothy. It is high time somebody speaks up and defend the course of this Great Profession and not try to Politicise it. You are much valued and what you stand for speaks for you. Integrity to the People and Profession you represent. I wish and pray there will be many more like you. This has been a protracted problem and unless there is a Representative of this Unparalleled Profession in the Senate level, l forsee much damage which will affect the whole populace, because No Nurse No Life. We are all enjoying because of the quota the few available Nurses are imputing , we cannot afford to diminish in Strength or Stature because the shortage will be worst than Healthcare Reform itself.All Professional Nurses should stand up against this bureaucracy. This is a matter of Life and Death. Not business or Politics as usual.God will help us.Thank you.

  • Sandra

    As a former professional member of the BON, this problem has existed for over a decade. The Board should be placed under the Dept of Health and not under the Attorney Generals Office

  • Diane

    My son, who is a paramedic student, is caught up in the same bureaucratic mess. He’s been waiting since May to take his exam for licensure. This is holding up his financial ability to move into a nursing program.

  • Barbara-Jo Queen

    I am a recent RN graduate and took my NCLEX on July 8th, I still have not received my license number….this is unacceptable. Is there any way around the call center because they don’t seem to have any answers.

  • Amy

    Please fund the Board of Nursing sufficiently so that the safety of patient care can be assured to all patients in our care!

    As Sandra states above, the Board should be placed under the Dept of Health and not under the Attorney Generals Office.

    Revenue from New Jersey’s 143,500 registered nurses, advanced practice nurses (APN) and licensed practical nurses; 80,000 certified home health aides should never be put into the “general budge’ but should be used to effectively staff and run the various functions of the Board of Nursing. Students should not have to wait extended periods of time to take their Boards, or then get their license after they pass.

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